Hey,
I've been trying to reinstall my girlfriend's PC for 6 days now, but nothing is working. I have already tried to install Windows 10 times on her computer, but it just doesn't work.
I have now installed Windows 10 on an new ssd. But then the problems started again.
The problems:
No updates work
sfc /scannow does not work
DISM.exe /Online /Cleanup-image /Restorehealth does not work either
you can't install any programs most of the time you don't get any error, but if you get something it's something from the program itself and doesn't give you anything that helps you further.
and more, i can get more specific in the comments but i'm tired
with sfc there is a hash mismatch and DISM.exe does not run at all.
I uploaded the logs to pastbin.
(https://pastebin.com/YpUa9wxT)
Then I tried to reset your PC with Windows itself, it doesn't work at all via the cloud and we get the error that we should try again from the local device.
But this doesn't work either, it stays at 1% for several hours.
Then we have tried many other things such as sfcfix by niemiro, but the program itself has an error on the PC and does not work either. even if we try to install something it does not work. then we found another fix for the Windows updates.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
After that the updates worked again for the most part but the whole system was still broken even after several updates and still nothing worked.
I have already written to Microsoft support but they don't help either and say that they have no idea what the problem might be.
I know a lot about PCs myself but I just don't know what to do anymore.
if i have missed any information please let me know
Thanks for any answer
I've been trying to reinstall my girlfriend's PC for 6 days now, but nothing is working. I have already tried to install Windows 10 times on her computer, but it just doesn't work.
I have now installed Windows 10 on an new ssd. But then the problems started again.
The problems:
No updates work
sfc /scannow does not work
DISM.exe /Online /Cleanup-image /Restorehealth does not work either
you can't install any programs most of the time you don't get any error, but if you get something it's something from the program itself and doesn't give you anything that helps you further.
and more, i can get more specific in the comments but i'm tired
with sfc there is a hash mismatch and DISM.exe does not run at all.
I uploaded the logs to pastbin.
(https://pastebin.com/YpUa9wxT)
Then I tried to reset your PC with Windows itself, it doesn't work at all via the cloud and we get the error that we should try again from the local device.
But this doesn't work either, it stays at 1% for several hours.
Then we have tried many other things such as sfcfix by niemiro, but the program itself has an error on the PC and does not work either. even if we try to install something it does not work. then we found another fix for the Windows updates.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
After that the updates worked again for the most part but the whole system was still broken even after several updates and still nothing worked.
I have already written to Microsoft support but they don't help either and say that they have no idea what the problem might be.
I know a lot about PCs myself but I just don't know what to do anymore.
if i have missed any information please let me know
Thanks for any answer
