Bluescreen, einfach so?

Valey

Cadet 1st Year
Registriert
Mai 2016
Beiträge
8
Hi zusammen,
schreibe momentan an meiner Abschlussarbeit und da ist sowas absolut tödlich, hatte gerade schon mega die Panik.

In kurz: Mein laptop ist eben einfach hängengeblieben und dann habe ich ja keine andere Wahl, als den OnOff Knopf zu drücken. Beim wieder hochfahren kam der Bluescreen. Hab den Fehlercode leider nicht notiert.
Vorgeschichte ist, dass der Laptop leider Gottes sehr oft der Grafiktreiber ausfällt und dann der Standard Treiber greift, obwohl ich den neuesten und den richtigen Grafiktreiber installiert habe.
Und da das nicht reicht, bleibt er auch öfter sehr gerne einfach hängen. Sodass sich dann nichts mehr bewegt und ich wieder den OnOff knopf drücken muss.


habe eine anleitung gefunden wie ich einen Debug mit einem Programm durchführen kann mit der Memory.dmp datei;
vielleicht hilft es ja jemandem, hier der Inhalt:

Code:
Microsoft (R) Windows Debugger Version 6.10.0003.233 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\0000\Desktop\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path.           *
* Use .symfix to have the debugger choose a symbol path.                   *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is: 
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrnlmp.exe - 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.23915.amd64fre.win7sp1_ldr.170913-0600
Machine Name:
Kernel base = 0xfffff800`02e0f000 PsLoadedModuleList = 0xfffff800`03051750
Debug session time: Fri Jan 19 20:41:57.986 2018 (GMT+1)
System Uptime: 0 days 0:00:10.048
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrnlmp.exe - 
Loading Kernel Symbols
...............................................................
................................................................
.............
Loading User Symbols
PEB is paged out (Peb.Ldr = 000007ff`fffdb018).  Type ".hh dbgerr001" for details
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C000021A, {fffff8a00bb858b0, 0, ffffffffc0000001, 10540}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!KPRCB                                      ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!KPRCB                                      ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Probably caused by : ntkrnlmp.exe ( nt!IoFreeErrorLogEntry+119d )

Followup: MachineOwner
---------

Ich hoffe ihr könnt mir weiterhelfen ohne dass ich den Laptop neu formatieren muss, da mich das sonst vom Zeitplan sehr nach hinten werfen würde.

Danke im Voraus und schönes Wochenende!
 
Hast du deinen Laptop jemals vom Staub befreit Innen ?
Nicht das deine Grafikkarte einfach zu heiß wird .
 
wenn du mir sagen könntest wie ich das am besten machen kann, mache ich es sofort.
 
Um welches Notebook handelt es sich denn? Der Inhalt des Dumps in der Form ist unbrauchbar, der Grund steht in Zeile 8 und wird noch mehrmals wiederholt...
 
ja sah für mich auch so aus, dachte eben dass ich einfach mal alles reinmache.

es handelt sich um einen Acer Aspire 7741G.
 
Starte mal im abgesicherten Modus....
sollte das funktionieren, sichere deine Arbeit sofort auf einen Stick..
ich vermute, dein lappi wurde mal überhitzt und bei 3D Benutzung (daddeln, Videoschauen...) nun abstürzt

dass dein lappi ständig nach hilfe fleht, solltest du nie ignorieren, besonders wenn deine Backup-Strategie nicht existiert und deine Abschlussarbeit vielleicht im digitalen Nirvana enden könnte.
 
wenn du mir sagen könntest wie ich das am besten machen kann, mache ich es sofort
Deckel auf und mit luftdruck (Kompressor , Staubsauger oder ähnl. ) mit max .1-2 bar ( weniger ist besser ) den Staub rausblasen.
 
Um die Auswertung mit WinDbg zu ermöglichen braucht das Programm einen Symbol File Path.
In Windbg unter File/Symbol File Path kopiere untenstehendes ein:

SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols


Bug Check 0xC000021A STATUS_SYSTEM_PROCESS_TERMINATED
Parameter 2 NT Error Code: 0xC0000001 STATUS_UNSUCCESSFUL {Operation Failed} The requested operation was unsuccessful.

Siehe dazu auch https://docs.microsoft.com/en-us/wi...-0xc000021a--status-system-process-terminated
 
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