ständig keine Rückmeldung bei Windows 10

Hallo zusammen,

ich bekomme ständig von verschiedenen Programmen das Signal "keine Rückmeldung" dann hängt mein Laptop für einige Minuten. Habe in anderen Forenbeiträgen gelesen, dass sich das Problem mit hijackthis lösen lässt. Leider kann ich das Ergebnis nicht selbst lesen.

Kann mir jemand sagen, was die Analyse ergeben hat und was ich tun muss?

Vielen Dank.

Hier das Ergebnis:

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 17:32:18, on 10.05.2017
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.14393.0953)
CHROME: 58.0.3029.96
FIREFOX: 53.0 (x86 de)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe
C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\AskPartnerNetwork\Toolbar\apnmcp.exe
C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
C:\Users\Detke\AppData\Local\Microsoft\BingSvc\BingSvc.exe
C:\Program Files (x86)\Common Files\Panasonic\PHOTOfunSTUDIO AutoStart\AutoStartupService.exe
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
C:\Program Files (x86)\Fujitsu\DeskUpdate\DeskUpdateNotifier.exe
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
C:\Program Files (x86)\Google\Update\1.3.33.5\GoogleCrashHandler.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Nero\Update\NASvc.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Microsoft Office\Root\Office16\POWERPNT.EXE
C:\Users\Detke\AppData\Local\Temp\DMR\Downloads\152e221a8bef8d2d13c58f995563a1a1\7b4e384f5b096b9656fee276ba88bb81\HijackThis_2.0.5.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.gmx.net/tb/ie_startpage
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_45\bin\ssv.dll
O2 - BHO: AdblockIE - {90EFF544-3981-4d46-85C9-C0361D0931D6} - mscoree.dll (file missing)
O2 - BHO: GMX MailCheck BHO - {BF42D4A8-016E-4fcd-B1EB-837659FD77C6} - C:\Program Files (x86)\GMX MailCheck\IE\GMX_MailCheck.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_45\bin\jp2ssv.dll
O3 - Toolbar: GMX MailCheck - {C424171E-592A-415a-9EB1-DFD6D95D3530} - C:\Program Files (x86)\GMX MailCheck\IE\GMX_MailCheck.dll
O4 - HKLM\..\Run: [FUJ02B1_Apps] "%PROGRAMFILES(X86)%\Fujitsu\FUJ02B1\CheckBatteryPack.exe" -ViewTarget -langid 0x411
O4 - HKLM\..\Run: [USB3MON] "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
O4 - HKLM\..\Run: [IndicatorUtility] "C:\Program Files (x86)\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe"
O4 - HKLM\..\Run: [DeskUpdateNotifier] "C:\Program Files (x86)\Fujitsu\DeskUpdate\DeskUpdateNotifier.exe"
O4 - HKLM\..\Run: [YouCam Service] "C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe" /s
O4 - HKLM\..\Run: [IJNetworkScanUtility] C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [SecureW2 Tray] C:\Program Files (x86)\SecureW2\sw2_tray.exe
O4 - HKLM\..\Run: [ApnTBMon] "C:\Program Files (x86)\AskPartnerNetwork\Toolbar\Updater\TBNotifier.exe"
O4 - HKLM\..\Run: [Cisco AnyConnect Secure Mobility Agent for Windows] "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe" -minimized
O4 - HKLM\..\Run: [PDFPrint] "C:\Program Files (x86)\PDF24\pdf24.exe"
O4 - HKLM\..\Run: [MailCheck IE Broker] "C:\Program Files (x86)\GMX MailCheck\IE\GMX_MailCheck_Broker.exe"
O4 - HKLM\..\Run: [Dropbox] "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup
O4 - HKCU\..\Run: [Google Update] C:\Users\Detke\AppData\Local\Google\Update\1.3.33.5\GoogleUpdateCore.exe
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Detke\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [BingSvc] C:\Users\Detke\AppData\Local\Microsoft\BingSvc\BingSvc.exe
O4 - HKCU\..\Run: [Spotify Web Helper] "C:\Users\Detke\AppData\Roaming\Spotify\SpotifyWebHelper.exe"
O4 - HKCU\..\Run: [Spotify] "C:\Users\Detke\AppData\Roaming\Spotify\Spotify.exe" -autostart -minimized
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'Lokaler Dienst')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'Netzwerkdienst')
O4 - Global Startup: PHOTOfunSTUDIO 9.1 PE.lnk = C:\Program Files (x86)\Common Files\Panasonic\PHOTOfunSTUDIO AutoStart\AutoStartupService.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files (x86)\Microsoft Office\Root\Office16\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: gmx - {8FAF0273-9CA8-4EFC-9536-1E35E254D5CD} - C:\Program Files (x86)\GMX MailCheck\IE\GMX_MailCheck.dll
O18 - Protocol: mso-minsb-roaming.16 - {83C25742-A9F7-49FB-9138-434302C88D07} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: mso-minsb.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: osf-roaming.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: osf.16 - {5504BE45-A83B-4808-900A-3A5C36E7F77A} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: @oem10.inf,%HidMonitor.SvcDisp%;Alps HID Monitor Service (ApHidMonitorService) - Alps Electric Co., Ltd. - C:\Program Files\Apoint2K\HidMonitorSvc.exe
O23 - Service: Ask Aktualisierungsdienst (APNMCP) - APN LLC. - C:\Program Files (x86)\AskPartnerNetwork\Toolbar\apnmcp.exe
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Dienst "Bonjour" (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe
O23 - Service: Dropbox-Update-Service (dbupdate) (dbupdate) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
O23 - Service: Dropbox-Update-Service (dbupdatem) (dbupdatem) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
O23 - Service: DbxSvc - Unknown owner - C:\WINDOWS\system32\DbxSvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: FUJ02E3Service - FUJITSU LIMITED - C:\Program Files\Fujitsu\FUJ02E3\FUJ02E3.exe
O23 - Service: GMX MailCheck Aktualisierungsdienst (GMX_MailCheck_Update) - Pixality Computersysteme GmbH - C:\Program Files (x86)\GMX MailCheck\IE\GMX_MailCheck_Update.exe
O23 - Service: Google Update-Dienst (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update-Dienst (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService1.0.0.0) - Unknown owner - C:\WINDOWS\system32\igfxCUIService.exe (file missing)
O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: iPod-Dienst (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: Nero Update (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: PFNService - FUJITSU LIMITED - C:\Program Files\Fujitsu\Plugfree NETWORK\PFNService.exe
O23 - Service: PowerSavingUtilityService - FUJITSU LIMITED - C:\Program Files\Fujitsu\PSUtility\PSUService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender Advanced Threat Protection\MsSense.exe,-1001 (Sense) - Unknown owner - C:\Program Files (x86)\Windows Defender Advanced Threat Protection\MsSense.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: Cisco AnyConnect Secure Mobility Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 14895 bytes

Dann mülle doch bitte mit diesem Zeug das Forum voll, wo das empfohlen wurde.

Das ist im Grunde nur eine Liste der Prozesse, die bei Dir laufen. Die haben eher den Verdacht einer Virusinfektion geäußert, aber diese wirkt sich meist anders aus.

Dieses "keine Rückmeldung" kommt viel öfter daher, wenn ein Netzlaufwerk oder eine Festplatte nicht mehr (schnell genug) reagieren. Das mit dem Netzlaufwerk habe ich im Büro dauernd. Auf einem Notebook kann es sein:

- zu wenig RAM, die HDD lagert wie verrückt aus
- HDD zu langsam, eine SSD wäre da besser
- HDD ist defekt, was bei Notebooks nicht selten ist und schnellstens per SMART-Auslesen geprüft werden sollte.

Somit wäre interessant, was für ein PC ist das? Welche CPU, wieviel RAM, welche HDD, welche SSD. Wenn eine HDD, wie groß ist die C:-Partition ?

würde da mal das Win neu aufsetzen und schauen ob es dann auch noch ist um Hardwaredefekts auszuschließen

Ich würde auch als erstes mal auf die HDD-Led schauen, wenn das "keine Rückmeldung" kommt.