AW: Alienware M15x ab Freitag konfigurierbar
Also arbeiten werden die wohl schon mit Hochdruck an den Problemen, wäre ja auch keine gute Werbung.
Area-51 m15x Update from Alienware
As an update to the statements made recently regarding reported overheating issues with Alienware's Area-51 m15x notebooks, we are continuing our efforts to isolate the root cause of the issue that some users are experiencing. Among the thousands of m15x notebooks that have shipped, we have only received a few direct reports to Alienware of any specific issues regarding overheating. Despite the limited number of reported cases this is currently Alienware’s top priority to resolve and we will do so as soon as possible.
There have also been reports of a small gap on the chassis near the LAN port. Again, we have received a minimal number of direct reports in relation to this. All units go through quality assurance testing and multiple visual inspections before they ship therefore in addition to any potential engineering issues that may be contributing to this effect we are also assessing external factors such as packing materials, shipping procedures, carrier handling, etc.
Customer satisfaction is of the utmost importance to Alienware. We will continue to investigate the issues, identify their root cause and will not rest until we find the appropriate resolution. Once we determine a resolution, we will let our customer service technicians know immediately so they can begin working with those customers affected. We will continue to update the Alienware forums and respond to other postings with updates. In the meantime, we have setup a unique e-mail address for these m15x related issues to be reported to. Customers experiencing these issues are encouraged to email our support team at
Area51_m15x@alienware.com, please include account information, order number and a description of the issue.
Thank you for your support,
Frank Azor
VP, Product Group, Alienware
