Short Term Processor Loan "Boot Kit"
AMD will offer affected and qualified users (as described below) a AMD AM4 A-series processor including thermal solution for short term use ("boot kit") to perform the BIOS update on their motherboard.
This short-term processor loan or boot kit is offered through AMD warranty services and is available only for qualified users that have made a valid purchase of a Ryzen processor with Radeon Vega graphics and are affected by this specific boot up issue.
This service is free of charge with the following condition:
Once you have submitted your claim for a processor loan boot kit, AMD will require a picture of your Ryzen with Radeon Vega graphics processor, that clearly shows the model number and unique serial number as well as a copy of the purchase invoice to authorize the request. Additionally, a summary or copy of communication with the motherboard manufacturer is requested to indicate why support from the Original Design Manufacturer (ODM) is not suitable.
Once the RMA request is approved, the AMD AM4 A-series processor will be sent with pre-paid return shipping. The processor is expected to be returned within 10 business days of receipt. It is not necessary to return the provided thermal solution.
To obtain the boot kit, please carefully follow these instructions:
Go to the AMD online warranty claims page:
https://support.amd.com/en-us/warranty/rma
Fill in your full contact and product details (Ryzen with Radeon Vega graphics processor model number and serial number)
In the Problem Description field enter "Boot kit Required" (without quotes)
NOTE: The product must be a valid AMD processor with authentic OPN and serial number.
Once the claim is received and approved, confirmation details and boot kit instructions will be provided in a follow up email.
