1. Submit Your Device for Evaluation
Evaluation Fee and Effort: Upon payment of a non-refundable evaluation fee (if applicable), you may submit your data storage device or media to us, and we will use reasonable efforts to determine whether any data on your data storage device or media is recoverable using our existing technology and processes (which has limitations - not all lost data can be recovered).
2. Cost Estimate: By answering a few questions about your data storage device on our online quotation form, or by calling us, we will provide you with a cost estimate for the actual recovery work and Services.
3. Authorization of Recovery: If you accept the cost estimate, submit your data storage device or media to us along with your credit card information (or other payment method approved by us), and we will apply our existing technology and standard processes and use reasonable efforts to recover your data. By submitting your device and payment information, you agree to pay the fee quoted and authorize us to charge your credit card for such amount if we are able to successfully recover the data. In addition, you understand and agree that your device or media may be sent to any one of our recovery labs around the world in our sole discretion. When applicable, you will be the importer of record and will be solely responsible for import fees, taxes and other associated costs.
4. Successful Recovery Effort: If we are able to successfully recover data, we will notify you using the contact information you have provided to us and charge you. We will not release your data to you until you have paid for the Services and related costs (including, without limitation, applicable service fees, material costs, new media costs, and shipping costs).
5. Options for Recovered Data: If applicable, you have two options to receive your recovered data; (1) We will establish a temporary cloud account under which your recovered data will be available to you for sixty (60) days; or (2) we will return your data to you on an external drive. Please see rate structure for the costs of these two options
6. Unsuccessful Recovery Effort: If we are unable to recover any data, we will inform you accordingly and not charge you for the Services minus the non-refundable evaluation fee.
7. Return of Original Media: Regardless of the outcome of the recovery work, if you want your original data storage device returned we will do so upon request. NOTE: USB external hard drive devices the media casings are removed during the recovery process and are discarded.
8. Disposal of Abandoned Device, Media or Data after 60 Days: Any device, media, or data left with us without full payment after 60 days from the date of our receipt will be disposed of in our discretion; and you release Seagate from any obligation of confidentiality related to the device, media, and data.
(3 Backups von der NAS sei Dank)
